Antonella Abbate • 1 September 2025

Transport for NSW: Reset your PIN for enhanced security

Reset your PIN for enhanced security


All AIS online users must reset their PIN to maintain access and protect account security. A system-wide PIN update period opened on Thursday 7 August and closes on Friday 12 September 2025. It's important to log in during these dates.

 

Taking a few moments to log in and update your PIN within this timeframe will significantly enhance your account's security and ensure your continued access without disruption. 

 

This security update is part of ongoing work to protect user data and maintain the integrity of the AIS Online platform.  

 

Resetting your PIN is simple and takes only a few minutes. 

 

What you need to do: 

  • Log in to your AIS account. 
  • Follow the prompts to update your PIN. 
  • Complete your update by 5pm Friday 12 September 2025. 

Transport thanks you for your support in keeping the NSW AIS Online system safe! 

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